FAQs

Will you ship my items? 

All orders are subject to a handling period before shipment, usually 1-2 business days. Most orders leave the warehouse within 1-3 business days after receipt of payment.

We will send you email notifications with estimated delivery updates for each stage of every shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information.

Orders may be canceled before we ship them out and we provide a full refund. So make sure to provide the correct shipping address so as to avoid delays/returns.

GreyGravel.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. GreyGravel.com will not be held responsible for customs taxes. 

When will my items arrive? 

Your purchases come from Asia. Because of this, they may depart from various locations and/or arrive to you . Delivery times may vary. 

Please allow up to 2-3 weeks delivery time. 

Service areas?

GreyGravel.com can ship to any street address in the United States, including Alaska and Hawaii.

We will ship your order via UPS, USPS, FedEx, or our White Glove delivery service. We do not ship to PO Boxes, APO addresses, or any of the US Territories such as Puerto Rico.

We are now also able to ship to Canada!