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Return

7-DAY Return Policy 

If you are not satisfied with the product(s) you purchased from Grey Gravel for any reason, you have 7 calendar days from the date of delivery to request a full refund.   
To be eligible for a return, all the following conditions must be met:

  • Returned product(s) must be in the same condition that you received.
  • All accessories originally included with your purchase must be included with your return.
  • All return must be authorized. To authorize the return, please contact our customer service at customerservice@ntsourcing.net to request a Return Merchandise Authorization (RMA) within 7 days of your delivery date.

Additional terms and conditions:

  • This policy applies only to product(s) you purchase directly from greygravel.com
  • Original shipping charges are not refundable. We will deduct the shipping fee from your refund.
  • Grey Gravel is not responsible for shipping costs associated with the return of the order. You must prepay all shipping charges and you shall take full responsibility of loss or damage to the product while in transit to Grey Gravel.
  • Refunds will be issued to original method of payment within 10-15 business days of Grey Gravel’s receipt of product(s). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Delivery Issues

If you have the tracking but didn't receive the package, please feel free to contact us in 60 days after the expected delivery date. We would help you to track and find the package. If the request is received 60 days after the expected delivery date, we are sorry but we cannot check with carrier anymore. No refund or replacement would be given by this case.  

Contact us

If you have any questions on how to return your item to us, contact us at customerservice@ntsourcing.net